Privacy policy
Last updated: 18 October 20261. Data controller
Nord Vita d.o.o., Rakuševa ulica 8, 1000 Ljubljana, Slovenia, VAT SI74119435, is the controller of personal data processed through this website. For any question about your data, contact us at sales@nord-vita.com.
2. What data we collect
We only collect data you give us yourself:
- Contact form: name, company, email, country, type of business and your message.
- Product information request: name, email, country, role (e.g. pharmacist or consumer) and, optionally, pharmacy name.
- Email and WhatsApp: your name, contact details and the content of your messages when you contact us directly.
3. Purposes and legal basis
- Answering your enquiry and preparing a business cooperation (Art. 6(1)(b) GDPR, steps prior to entering into a contract).
- Sending product information you requested (Art. 6(1)(a) GDPR, your consent).
- Keeping records of business communication (Art. 6(1)(f) GDPR, our legitimate interest).
We do not use your data for automated decision-making or profiling, and we do not sell it.
4. Recipients
Your data is accessed only by Nord Vita staff who handle your request and by service providers that support us under data processing agreements, such as our web hosting and email provider DIHOST. If you contact us via WhatsApp, your messages are also processed by WhatsApp (Meta Platforms Ireland Ltd.) under its own privacy policy, which may involve transfers outside the EU.
5. How long we keep data
We keep enquiry data for up to 24 months after our last contact, unless a business relationship follows, in which case we keep it for as long as the relationship lasts and as required by accounting and tax law. Consent-based data is deleted when you withdraw consent.
6. Your rights
You have the right to access, correct or delete your data, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting earlier processing. To use these rights, write to sales@nord-vita.com.
You can also lodge a complaint with the Slovenian supervisory authority: Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec RS), Dunajska cesta 22, 1000 Ljubljana, www.ip-rs.si.
7. Cookies
This website uses only technically necessary cookies required for it to work. We do not use analytics or advertising cookies. If this changes, we will ask for your consent first and update this policy.
8. Changes
We may update this policy when our services or the law change. The current version is always published on this page.